Luckybaji Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Luckybaji (https://luckybaji.onl) is a trusted online gaming platform serving millions of players across Bangladesh. We believe your personal data belongs to you — we are simply its custodians.

In this Privacy Policy, luckybaji clearly sets out what data is collected, why it is collected, how it is stored, and under what circumstances it may be used. Our goal is to ensure you can use luckybaji with complete transparency.

This policy forms a complete legal framework together with our Terms and Conditions. By creating an account on luckybaji, you are deemed to have consented to this Privacy Policy. Please read it carefully before registering.

2 Data Collection

Luckybaji collects different types of information for different purposes. Full details are outlined below:

a. Information collected at registration:

• Full name & date of birth (for age verification)
• Email address and mobile number
• Residential Address
• Preferred currency & language settings

b. Information Collected for KYC Verification:

• Copy of national ID or passport
• Proof of address (utility bill or bank statement)
• Payment Method Verification Documents

c. Information Automatically Collected During Use:

• IP address and device type
• Browser Information & Operating System
• Time Spent on Site & Pages Visited
• Gaming History & Transaction Records

3 Use of Information

Luckybaji uses your information for the following purposes:

• Account Management: Used for login, password reset, and account protection.
• Service Delivery: For gameplay, deposits, withdrawals, and bonus processing.
• Legal Compliance: To meet AML (Anti-Money Laundering) and KYC compliance requirements.
• Customer Support: To resolve your questions and complaints.
• Security: For fraud detection and prevention.
• Service Improvement: To improve your experience on the platform.
• Marketing (Optional): To send you promotional offers with your consent.

4 Data Sharing

Luckybaji never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Providers: For processing transactions via bKash, Nagad, Rocket, and similar services.
• KYC Verification Agency: To meet legal obligations for identity verification.
• Cybersecurity Provider: For fraud detection services.
• Law Enforcement Agencies: In cases of government orders or legal obligations.
• Game Providers: Limited data required to operate the game.

Luckybaji has signed strict Non-Disclosure Agreements (NDAs) with all third-party organizations. These organizations may only use your data for specified purposes and are prohibited from sharing it with any other party.

5 Cookie Policy

Luckybaji uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to evaluate site performance (no personal data involved).
• Marketing Cookies: Used solely for personalized experiences, with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6 Data Retention

Luckybaji does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming History: For the duration of account activity and 2 years after closure.
• Marketing Data: Deleted immediately upon opt-out.

7 Your Rights

Every luckybaji member has the following rights over their own data:

To exercise any of the above rights, please contact our support team. All requests will be responded to within 30 days of receipt.

8 Security Measures

Luckybaji employs industry-leading security technologies to keep your data safe:

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Penetration Testing: Security audits conducted by independent experts.
• Limited Access Policy: Only authorized personnel can access your data.
• Automated Threat Detection: Unusual activity is blocked in real time.

9 Third-Party Links & Services

The luckybaji platform may include content from game software providers. These third-party providers maintain their own privacy policies.

• Game providers receive only the data necessary to operate their games.
• Payment gateways operate in accordance with their own security standards.
• Luckybaji is not responsible for the privacy practices of third parties.
• All third-party partners are required to comply with international security standards.

10 Policy Updates

Luckybaji reserves the right to update this Privacy Policy at any time. In the event of changes:

• You will be notified of significant changes via email or platform notification.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of luckybaji after any changes constitutes acceptance of the updated policy.

Visit this page regularly to stay up to date with our latest Privacy Policy.

11 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Speak directly with our support team from within the platform.
• Response Time: Responses are typically provided within 24-48 hours.